We accept VISA and MASTERCARD.  You may also elect to pay via direct bank transfer.  All payment options are available for selection at check out and no surcharges are applied to any payment method.  

Unfortunately we do not offer PayPal and do not offer Buy Now Pay Later services such as AfterPay.

Optitec offers US wide FREE SHIPPING on all our products. There are no hidden costs to the advertised price.

Items are shipped from our partner warehouse located in California.

Orders are processed and dispatched the same day if received by 2:00 PM PST, Monday through Friday. Standard shipping transit times are typically 2–5 business days, depending on the delivery location.

You will receive an email with carrier and tracking details once your order has been dispatched. 

Please contact us if you have not received your order within 7 business days.

Optimover provides a 3-Year Parts Warranty commencing from date of purchase. Please retain a copy of your sales receipt to claim your warranty.  The warranty extends to the original purchaser only and is non-transferable.

At Optimover, we are passionate about doing the right thing for our customers.  

If you are considering an Optimover and expect it will be used on non-concrete surfaces or inclines, please contact us for advice on the capability of the Optimover specific to your situation.

We don’t offer change of mind refunds as standard.  We may offer a refund on purchases within 14 days of purchase subject to a review of the Optimover on its return and a restocking fee.  The restocking fee is usually 10% of the purchase price but can vary depending on shipping fees incurred and condition of the Optimover being returned.

Optimover Operating Manual 

For help in assembling and installing the Optitec Double Clamp please see our videos;

• Video: Double Clamp Assembly & Installation for OW 6, 7, 8, 21
• Video: Compact Double Clamp Assembly for OW 15 & 14
• Video: Compact Double Clamp Installation for OW-15 & 14

Using the connector leads supplied with the Optimover, you can either:   

1. Connect Optimover to your caravan battery (provided it is wired to draw power out) via an anderson plug. 

2. Connect Optimover directly to a 12V Battery.  We recommend at least 80AH.  

3. Connect Optimover to a 12V jump starter / portable battery pack. 

If you need to use a connector lead longer than 2m, ensure you use at least 6 B&S cable.

Maintenance or servicing of the machine can be carried out at home and is recommended every two years. 

Recommended Service Procedures: 

1. Basic Visual inspection
   1. Check that all Allen bolts attaching Motor and Gearbox are secure. 
   2. Check that main support pole bolts are secure to mounting frame. 
   3. Check integrity of wheel and tyre
   4. Check operation of lifting handle and mechanism.

2. Mechanical Inspection
   1. Remove Optimover Cover (stretch rubber sealing ring over the pole.  Remove two screws in shell cover and lift off over the pole).
   2. Remove Main Drive Gear box four 10mm Allen Bolts.
   3. Slide Gear-box away from mounting frame.
   4. Lubricate planetary gears (use Marine Grade adhesive grease such as Mobil grease XHP220). 
   5. Lubricate input drive shaft (same grease).
   6. Refit Gearbox to Frame and attach Allen Bolts.
   7. Remove Main Drive Motor and lubricate secondary gear if required.
   8. Refit Main Drive Motor and attach Allen Bolts.
   9. Check Turning Motor/Gearbox operation. 
   10. Grease Turning Gearbox pinion gear and crown gear. 
   11. Check wiring terminals and clean Anderson Plug connections. 
   12. Refit main Cover and Rubber Seal.
   13. Test all operations of the machine. 

Please purchase a new remote control here.

You can refurbish your Optimover any time with new poles, covers, handles all available on our Parts Shop Page.

We’re sorry to hear you have encountered an issue.  Rest assured, issues that can arise from time to time are easy to solve. 

Please see our trouble shooting guide or email [email protected] for assistance.