This is a sign that the machine is not receiving power and we need to review the power source being used to ensure it has enough power. 

Please check your battery is charged, if it is charged and you are still not getting a beep, check your connector leads.

Check your connector leads
Long cables or connector leads (over 3m) can be less effective at transferring power from the battery in use to your Optimover.   Please attempt to use a shorter lead to identify if there is a power transfer issue. For longer cables a heavy duty cable is required. 

Lastly, try an alternative 12v battery connecting directly with alligator clips, as an example you can connect this to your car with the car running and see if you get the beep, if this works, there is an issue with your other battery.

If this doesn’t work and you are still not obtaining the first beep please email [email protected]

If you do not hear a second beep when turning on please follow these steps:

1. After you hear the beep when you connect to power, then hold the on button down on the remote for 3 seconds until you hear a second beep. 

2. Try replacing the A23 battery in the remote control – the red light should stay on when you hold the button down if it is dim or flashing the battery does not have enough charge.   

If you are still not obtaining the second beep from your Optimover after reviewing the battery power in the remote please email [email protected]

There may be two causes to this problem.

a) The machine is only getting a small amount of power and not enough to fully operate the machine at its capacity.  To ascertain if there is an issue with the power source, try connecting to an alternate 12v battery and use a short connector leads (1-2m).  

b) If power and connector leads are reviewed and not a problem, then there may be a fault or deterioration in the relay of the receiver within your Optimover.

Please email [email protected] to request a new receiver board. 

We suggest first reviewing the position of your Optimover’s pole.  Make sure the pole is wound down near the bottom and below the vertical key that facilitates the turning mechanism. The machine will not turn if it is wound above this key.

Next review if the wiring on the turning motor may have come loose.  Remove your outer cover to view this.

If it is still not turning left or right, please contact us at [email protected]

This is likely caused by low battery in the remote control. Please put a brand new battery inside the remote control and if the issue persists, please email [email protected]

The machine has built in overload, undervoltage and over temperature protection. 

Overload
This occurs is the machine is trying to do more than it is capable of doing, the trailer weight /incline/ surface combination is too much for the machine, it will turn itself off. 

Undervoltage
This occurs if the machine is not getting enough power to operate, this can be caused by using a battery that is not allowing enough output/ large enough or the cable is too long & thin and you are experiencing voltage drop. 

Overtemperature protection 
On some very hot days with long operation, this may kick in, please allow the machine to cool and then restart. 

If the problem is persistent or you believe it is occurring under normal operating conditions, please email [email protected]

Unfortunately the control board in your Optimover will need replacing. Please order a new remote and receiver here.